What products does Kaer offer?

We currently offer perfume oils, scented dry body oils, and African exfoliating net sponges in a variety of colors. Each product is designed to elevate your self-care routine and provide you with luxurious, long-lasting fragrances.

Do your fragrances contain natural ingredients (essential oils) or synthetic materials?

We formulate our fragrances with both natural and synthetic ingredients. Using synthetic materials alongside natural ones allows us more creative freedom to develop unique and memorable scents. This enables us to create aromas from natural ingredients that are too delicate to extract, as well as replicate scents that don’t exist in nature. Synthetic fragrances also provide greater consistency, giving us more control over the final scent.

What are the benefits of using the African exfoliating net sponge?

The African exfoliating net sponge is an essential tool for smooth, radiant skin. It gently removes dead skin cells and helps your skin absorb moisture. Plus, it’s durable, quick-drying, and available in 10 vibrant colors to match your vibe!

Can I layer the perfume oils and body oils?

Definitely! Layering the matching perfume and body oils is a great way to intensify the scent and make it last longer. Start with the body oil as your base, and apply the perfume oil on top for a fragrance that lingers all day.

How long do the perfume and body oil scents last?

Our perfume and body oils are designed to provide long-lasting fragrance. Depending on your skin type and activity, the scent can last between 6-10 hours. For an even longer-lasting scent, apply to moisturized skin and layer with our matching body oils.

How long do the exfoliating net sponges last?

Yes! Our scented dry body oil is a multi-purpose product that can be used on both your skin and hair. Apply a small amount to the ends of your hair for added shine and a light, beautiful fragrance.

How long does it take to process my order?

After placing your order, you will receive a confirmation email. Our fulfillment center will process your order within 2-4 days. For orders made on weekends and holidays, processing may take up to two (2) additional business days. Once your package is shipped, you'll receive a shipping confirmation email with a tracking link. For additional shipping details, please visit our Shipping & Returns page.

How can I track my package?

We ship your order from Connecticut. After your order has been shipped, we will send you an email containing a tracking number so you can monitor its progress.

Do you ship internationally?

Yes, we offer international shipping! Shipping rates and times vary depending on your location, and any customs fees are the responsibility of the customer. You’ll receive a tracking number as soon as your order ships.

How can I correct my mailing address?

If your order hasn’t shipped yet, we can help! Please email us at info@bykaer.com as soon as possible, and we’ll assist you in correcting your mailing address.

What is your return policy?

We offer returns on items that are unopened within 14 days of purchase. If your item arrives damaged or if there is an issue with your order, please contact us within 7 days, and we will be happy to assist you.

I received a damaged product. What do I do?

If you receive a damaged product, please reach out to us at info@bykaer.com within 7 days of delivery. Provide photos of the damage, and we will assist you in resolving the issue.

I’m missing an item from my order. What do I do?

If you notice that an item is missing from your order, please contact us immediately at info@bykaer.com with your order number, and we will investigate the issue.

I received the wrong item! What do I do?

We apologize for any inconvenience. If you receive the wrong item, please contact us within 7 days of delivery at info@bykaer.com, and we will make it right by sending you the correct product.

When will my credit card be charged?

Your credit card will be charged at the time your order is submitted for processing. If any item cannot be fulfilled, you will be promptly reimbursed to your original form of payment.

What forms of payment do you accept?

We accept payments via PayPal and Bank Debit/Credit Cards, including Visa, MasterCard, American Express, and Discover. Currently, we do not accept multiple forms of payment, except when redeeming a product voucher or E-Gift Card.

Why isn’t my coupon code working?

• Ensure that the code is entered correctly, with no extra spaces or characters.
• Verify that the coupon is still valid and hasn’t expired.
• Confirm that your order meets the coupon’s eligibility requirements, such as a minimum purchase amount or specific items.
• If you’re still having trouble, feel free to contact our support team for assistance!